Episode 105: The Day Insurance Billing Changed A Life

We can typically rebound from mistakes without much consequence. It’s amazing how less than $3,000 a year could change a life forever. On this episode of the Dental Experience Podcast, Dr. Roy Shelburne shares the true story of how his world was turned upside down with a single phone call, all because of insurance. Dr. Shelburne now spends his life inspiring dentists and their teams to put systems and processes into place to ensure that they employ the most current best practices when it comes to patient billing.

Also, on this episode, listen to a real life phone call of a patient calling into an office to request an appointment. In this call we explore the ways in which you can handle questions about insurances that are not accepted. A special thanks to PatientPrism for providing the phone call.


Be sure to tune in for future episodes of The Dental Experience Podcast or listen to past dental podcast episodes.


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